Refund Policy

Last updated: April 19, 2026

    The short version: cancel 24+ hours before your appointment and we refund in full. Inside 24 hours, we keep the booking fee. If we mess up the work, we'll come back and fix it free — and if we still can't make it right, we refund.
  

Cancellation window

24+ hours before appointment: full refund of any online payment, no questions.
Less than 24 hours: booking fee or deposit is non-refundable. Remaining balance (if any) is not charged.
No-show / locked gate / car not accessible: booking fee is non-refundable. A re-schedule is offered at our discretion.

Rescheduling

You can reschedule free of charge up to 24 hours before your appointment by texting (209) 988-2892 with your booking reference. Inside 24 hours, the original booking fee may be forfeited; a new booking covers the new appointment.

Quality guarantee

If you're unhappy with the finished work, tell us within 24 hours of service. We'll return and redo the job at no extra cost. If we still can't make it right, we'll refund the service charge (the booking fee covers our travel and may be retained). Photos help us understand the issue faster.

How refunds are issued

Refunds are issued to the original payment method via Stripe. They typically show up on your statement within 5–10 business days, depending on your bank.

Disputes

Please contact us before filing a card chargeback. We answer quickly and would rather resolve the issue directly than through your bank. Contact us at (209) 988-2892.